I Just Want To Talk To A Real Person!!!
It happens to the best of companies, those with top-notch customer service representatives who are well-trained and knowledgeable. A customer slips through the cracks and gets put in limbo??Please wait for the next available representative.? Responsive customer service is essential in building relationships with customers that lead to brand loyalty and long-term sales. One poor [...]
Relevance, Relevance, Relevance ? Your Value Proposition
Your value proposition needs to be more than just a mind-numbing treatise of benefits. It must be relevant to your customers? wants, desires, and needs. In this article, Sara explains how you can make your value proposition relevant at all times.
Why Leaders Should Love Negative Feedback
Recognising failures and mistakes will help you to improve your leadership skills. In this article, Dominic gives you some insight into why, as a leader, you should LOVE negative feedback.