Customers love choice. That’s why we may be presented with hundreds of choices if we want to buy a VW Beetle, or a Dell Laptop, or configure our phone with just the right ringtone.
There is some interesting research about offering lots of choice that proves it can be counter-productive to a sale…

Managing Director of Natural Training Europe Paul Owen has attended dozens of exhibitions and conferences. Here are a few of the many tips he has for successful selling!

We can learn how to simplify a message from Sir Paul McCartney. Our leading presentation skills trainer Mary explains how.

I love this cartoon!

There is a book that has been passed around the corridors of many of the UK and Europe’s biggest consulting businesses such as PWC and Deloittes.

This book is The Trusted Advisor by David Maister.

Telesales is 50% attitude, 50% skill. In this article Matt talks about why making calls are a great use of your time – even if you don’t feel that you are moving forward.

Google has just released a brand new bit of technology that changes the way we email. What are you doing to innovate?