FABULOUS video from TEDTALKS. (What did we do before TED?)
Julian Treasure explains loads about listening, patterns, recognition, filters, and loads more. Such an important skill for sales, and in business generally. You will learn something from this video.
I particularly liked the listening model in there, that goes by the acronym RASA. It stands for:
Receive
Appreciate
Summarise
Ask
Here’s the presentation:
Let me know what you think! We reference this, and some of our own thoughts on listening, in most of our presentation skills training and sales training.
