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An Example of a Great Story! The Greek Economy…

Posted in Presentation skills, Sales Skills by Greg

December 8th, 2011

Here’s an example of a great story which is useful to help you present and inspire others when selling!

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Empathy is the key

Posted in Negotiation Skills, Presentation skills, Sales Skills by Greg

July 26th, 2011

We must ensure the customer service rep FEELS what it is like to be the customer. Empathy is the number one feeling behind an effective customer experience. If the customer service rep feels, displays and communicates empathy, then the customer instantly feels like their needs are being met.

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HEAT Principle #2: Don’t Over-Complicate!

Posted in Negotiation Skills, Sales Skills by Greg

July 5th, 2011

Many sales are lost because the prospect can’t see the clear steps to success. In this excerpt from our FREE E-Book called HEAT, Greg explains why

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Sales Training Probing Skills

Posted in Sales Skills by Greg

March 8th, 2011

11 probing questions to help you sell!

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Available FREE! E-book to help your sales

Posted in Sales Skills by Greg

March 3rd, 2011

We have a free e-book called “HEAT – Why Customers Buy From You – And Why They Don’t”  for you available here This free e-book will help you if: • You have been close to winning a deal, only to let it slip through your fingers • You feel that you aren’t generating enough excitement [...]

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A Look Back At A Training Video from the 1980s

Posted in Customer Service Training, Sales Skills by Greg

January 9th, 2011

Did people actually learn anything from stuff like this?!

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Persuasion – More Than Work, It’s Life

Posted in Negotiation Skills, Presentation skills, Sales Skills by Greg

August 14th, 2010

Our expert on persuasion, Greg, gives us his view on why this is such an important work, and life skill.

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Professional Services: Turning Networking Events Into New Business (PART II)

Posted in Sales Skills by Greg

July 12th, 2010

In my last blog I talked about helping my lawyer friend Zoe with her ambition to become a Partner.  She recognised that she needed to be able to bring in new files, new clients and create more commercial success from her firm’s marketing activities. In this blog which is Part II we look at the [...]

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Professional Services: Turning Networking Events Into New Business (PART I)

Posted in Sales Skills by Greg

July 5th, 2010

If you are in professional services (especially Law) and would like to turn your marketing into sales, then this article is for you. Second part due out on Wednesday 14th July.

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Presentation Success: Watch How Others Do It!

Posted in Presentation skills by Greg

June 22nd, 2010

Here’s a great secret to taking your presentations to the next level…

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The 3 Irrefutable Winning Habits of Top Performers

Posted in Sales Skills by Greg

June 16th, 2010

As a sales trainer with Natural Training I get to see the best of the best of salespeople. Along the way I’ve jotted down what makes them great. So here’s my list of the “3 Irrefutable Winning Habits of Top Sales Performers”.

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Halve Your Selling Proposition (Then Halve It Again!)

Posted in Presentation skills, Sales Skills, Telesales Skills by Greg

June 10th, 2010

Sales Coach extraordinaire Greg introduces you to an activity we use in our sales training to sharpen the selling proposition and help sales people have more communication impact.

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The Death of Maybe

Posted in Negotiation Skills, Sales Skills, Telesales Skills by Greg

June 1st, 2010

Read this article to understand what indecisive customers may be costing you. Eradicate “maybe” from your customer’s vocabularly and you will enjoy more sales as a result!

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Close More Sales – Get Inside Your Prospect’s Mind!

Posted in Sales Skills by Greg

May 17th, 2010

Is a sale more about logic or emotion? This article gives you the definitive answer, which will help you to close more new business!

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The Perfect Cold Call Voicemail

Posted in Telesales Skills by Greg

March 9th, 2010

It’s not often that you hear a perfect voicemail – but I reckon this one is. It’s a real call from one of our sales team to one of our prospective customers. You will enjoy more call backs as a result of using a message like this one.

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How To Create Chemistry At Your Next Client Meeting

Posted in Presentation skills, Sales Skills by Greg

February 15th, 2010

During Strictly Come Dancing one of the big questions is always:  Which couple has the best chemistry? It’s not always the pair most technically perfect; but the one judged by the viewers to work best together. The same applies to supplier-client relationships. Most companies want to ensure they are compatible with you before entering into [...]

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A Fantastic Example Of Benefit-Selling!

Posted in Sales Skills, Telesales Skills by Greg

December 28th, 2009

Just a quick one today: In our sales training I find even the most experienced, fantastic sales and marketing bods forget to talk about benefits – thus missing an opportunity to have a strong, lasting impact on the customer. About 5 minutes ago I saw an ad for Javari on Amazon, which you can see by [...]

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The Top 3 Reasons Why Sales People Fail

Posted in Sales Skills by Greg

November 30th, 2009

Natural Training Sales Trainer Greg Keen explains his top 3 reasons why sales people fail – and how to avoid falling into these traps!

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Telesales Tip: Virtual Business Cards

Posted in Telesales Skills by Greg

November 18th, 2009

Being clear and memorable is the key to successful telesales or cold calling. Here’s a tip that will help to keep your name in front of your prospects!

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3 Ways to Become More Successful at Telesales – Naturally!

Posted in Telesales Skills by Greg

September 9th, 2009

A look at what turns people off taking telesales calls – and what you can do about it. Includes some great tips about how to deliver a natural and trusted message.

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