Here’s an example of a great story which is useful to help you present and inspire others when selling!

We must ensure the customer service rep FEELS what it is like to be the customer. Empathy is the number one feeling behind an effective customer experience. If the customer service rep feels, displays and communicates empathy, then the customer instantly feels like their needs are being met.

Many sales are lost because the prospect can’t see the clear steps to success. In this excerpt from our FREE E-Book called HEAT, Greg explains why

11 probing questions to help you sell!

We have a free e-book called “HEAT – Why Customers Buy From You – And Why They Don’t”  for you available here This free e-book will help you if: • You have been close to winning a deal, only to let it slip through your fingers • You feel that you aren’t generating enough excitement [...]

Did people actually learn anything from stuff like this?!

Our expert on persuasion, Greg, gives us his view on why this is such an important work, and life skill.

In my last blog I talked about helping my lawyer friend Zoe with her ambition to become a Partner.  She recognised that she needed to be able to bring in new files, new clients and create more commercial success from her firm’s marketing activities. In this blog which is Part II we look at the [...]

If you are in professional services (especially Law) and would like to turn your marketing into sales, then this article is for you. Second part due out on Wednesday 14th July.

Here’s a great secret to taking your presentations to the next level…

As a sales trainer with Natural Training I get to see the best of the best of salespeople. Along the way I’ve jotted down what makes them great. So here’s my list of the “3 Irrefutable Winning Habits of Top Sales Performers”.

Sales Coach extraordinaire Greg introduces you to an activity we use in our sales training to sharpen the selling proposition and help sales people have more communication impact.

Read this article to understand what indecisive customers may be costing you. Eradicate “maybe” from your customer’s vocabularly and you will enjoy more sales as a result!

Is a sale more about logic or emotion? This article gives you the definitive answer, which will help you to close more new business!

It’s not often that you hear a perfect voicemail – but I reckon this one is. It’s a real call from one of our sales team to one of our prospective customers. You will enjoy more call backs as a result of using a message like this one.

During Strictly Come Dancing one of the big questions is always:  Which couple has the best chemistry? It’s not always the pair most technically perfect; but the one judged by the viewers to work best together. The same applies to supplier-client relationships. Most companies want to ensure they are compatible with you before entering into [...]

Just a quick one today: In our sales training I find even the most experienced, fantastic sales and marketing bods forget to talk about benefits – thus missing an opportunity to have a strong, lasting impact on the customer. About 5 minutes ago I saw an ad for Javari on Amazon, which you can see by [...]

Natural Training Sales Trainer Greg Keen explains his top 3 reasons why sales people fail – and how to avoid falling into these traps!

Being clear and memorable is the key to successful telesales or cold calling. Here’s a tip that will help to keep your name in front of your prospects!

A look at what turns people off taking telesales calls – and what you can do about it. Includes some great tips about how to deliver a natural and trusted message.