We love Seth Godin at Natural Training – here’s a great little article about true customer service, rather than the pretend stuff.

Here’s an article I found in the paper which outlines why amid the retail doom and gloom Apple is growing their retail presence, opening a store a month. Here are a few insights from an article The Age Newspaper in Melbourne.

What do customers want? Here Fred lays out his top ten (plus 1)

Did people actually learn anything from stuff like this?!

The secret of success in business is to do nothing, as these three examples show.

Matt highlights an interesting approach to teaching kids, with some important links to the adult learning world. Included are some new training ideas.

Go ahead – make a difference and CHANGE THEIR WORLD!