Award Winning Training Programme 2015
This afternoon (27th November) Natural Training won silver in The National Customer Service Training Awards 2015, in the Customer Service Training Programme of the Year category, with The Mall (Capital & Regional).
The Award is for our Customer Experience programmes I & II – view case study here
Natural Training worked with The Mall on the these ground-breaking programmes with a focus to provide the ultimate customer experience, while ensuring that customers also had exposure to the range of benefits that ‘Ask Me Points’ provided shoppers, such as preferential rates at certain stores. The training also had a large focus on handling difficult situations, as customers can often feel stressed and disappointed at shopping centres.
The result was an exciting journey of development with real behavioural change. By engaging with the entire team little and often, with a variety of tools and methods, we ensured that the new skills and techniques became second nature and The Mall truly experienced a transformation in the way they provided service to customers. As well as boosting the customer experience, we achieved a 90 day ROI rate for 8:1 uplift in sales.
“We’re extremely proud of this award as we know how much we enjoyed working with The Mall and how much of a difference it made to everybody who was involved in the training.
Creating and delivering a training programme that you love, to a client that you love, and getting the desired results is already a joy. Now, add an Award for that, and things get ever better! Thanks to
everyone who was involved in this phenomenal programme.”
– Matt Drought, CEO, Natural Training
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