Hospitality & Hotels
enhance your customer experience and brand reputation
Hospitality & Hotel Training
Natural Training has worked with some of the most prestigious hotel brands in the UK, helping to deliver exceptional commercial success through customer service and culture alignment programmes.
- Do you want to deliver a market leading customer experience?
- Are you struggling to capture your winning moments?
- Has commercial success slowed due to departments not being aligned?
- Are your staff misrepresenting the company’s culture and values?
- Do you struggle with building 5 star brand reputation?
Here at Natural we have a real passion for working with clients that strive for excellence. The programmes we’ve rolled out for the Maybourne Hotel Group, Gleneagles and the Lancaster London have been instrumental in creating a 5-star commercial culture.
Our trainers bring their industry expertise together with our unique approach to programme development, ensuring we deliver an authentic solution that reflects your individual nature.
When creating a programme for your hotel there are number of areas that we can focus on:
- Winning Moments
- Building Commercial Culture
- 5-star Behaviours
- Sales Through Service
- Departmental Alignment
When your entire organisation, from housekeeping to the CEO, are aligned with a strong and consistent commercial culture, great things start to happen:
- Up-selling and cross-selling becomes a natural part of customer conversations.
- Customer experience is enhanced.
- Repeat business is achieved, and referrals.
- Job satisfaction levels are high.
“Natural Training has an excellent style for getting the best out of the team. A ‘must do’ for any large resort!”
Sharon Buriss, Gleneagles Hotel & Resort
For more information about training and coaching courses for hospitality and hotel teams, fill in this enquiry form now.
3 Steps to Creating a Commercial Culture
Below gives a little more insight into how we approach creating a Commercial Culture with hotels and resorts.
1. Shaping Your Commercial Culture – Leadership Workshop
Learn the strategies and develop the ideas of the world’s most successful spas, resorts and hotels – all bound by a strong commercial culture. Your leaders help us shape an award winning commercial culture program, specifically designed for your business.
2. Developing a Commercial Mindset – Business Unit Workshops
Our expert coaches equip each of your internal businesses, (for example Front of House, Housekeeping & Spa, Hotel Negotiator) with the right commercial and customer attitude, belief and skill base to ensure a thriving commercial culture.
3. Embedding a Winning Culture – Learning Sustainability Programme
Developing a culture requires gradual influence, reward and change over time. We build and help you, implement the ongoing measures to ensure commercial culture is thriving for many years to come.
For a practical guide on how to create a phenomenal customer-focused commercial culture, where every member of your staff contributes to superlative customer experiences that will drive growth, download our new whitepaper on creating a commercial culture in 90 days.
Great training drives fresh revenue to your door. If you’re interested in a Natural Hospitality or Hotel Training Programme then give us a call on 0207 043 1582 or fill in this short form and we’ll call you.